Shipping policy

We know that once you've clicked "buy," what you actually care about is one thing: when is this going to land on my doorstep. So here's everything about how we get your order from us to you, written out properly rather than buried in a one-line disclaimer.

 

Where we deliver

EMBESS ships within the United Kingdom only. We made this choice deliberately — rather than spreading ourselves across a dozen countries and compromising on speed or care, we've focused entirely on getting UK deliveries right.

 

The cost of shipping

Free, on every order, with no minimum spend required to qualify. No thresholds to hit, no "spend £10 more to unlock free delivery" games — just free shipping, every time.

 

How quickly we process your order

Once an order comes in, our team gets to work on it within 1–3 business days (Monday to Friday, excluding bank holidays). If you order before 5:00 PM GMT, we aim to get it processed that same day; anything placed after that cutoff rolls into the next business day's queue. We don't sit on orders — the sooner it's packed, the sooner it's in a courier's hands.

 

How long delivery actually takes

After dispatch, most orders arrive within 4–6 business days. Added together with processing time, that puts the total window most customers should expect at roughly 5–9 business days from the moment you place your order to the moment it arrives. We'd rather give you a realistic range than a number that looks good on paper but rarely holds true.

 

Who delivers it

We work with Royal Mail and DPD, choosing between the two depending on parcel size and where in the UK it's headed. Both are couriers we trust to handle orders with care and keep to reasonable timeframes.

 

Keeping track of your order

As soon as your order leaves us, you'll get a dispatch confirmation email with tracking details included, so you're never left guessing where your parcel is.

 

When things don't go quite to plan

We build our estimates around normal conditions, but delivery isn't entirely in our hands once a courier has your parcel. Weather disruption, unusually high order volumes around busy periods, or courier-side delays can occasionally push things slightly beyond the windows above. If that happens, we won't leave you in the dark — reach out and we'll chase it down on your behalf.

 

Questions about your delivery

We're genuinely easy to reach — email contact@embess.com or call +44 7882 760665, Monday–Friday, 9:00 AM–5:00 PM (GMT), and a real person will get back to you.