FAQ

Do you charge for shipping?

No — we offer completely free standard shipping on every order delivered within the United Kingdom, with no minimum spend required to qualify. Whether you're ordering one item or filling out a full look, delivery is on us.

 

How long will my order take to arrive?

Orders are typically prepared and dispatched within 1–3 business days (Monday to Friday, excluding UK bank holidays). Once dispatched, delivery usually takes a further 4–6 business days depending on your location and the courier handling your area. In total, most customers receive their order within 5–9 business days from the date it was placed. If anything looks delayed beyond that window, just get in touch and we'll look into it straight away.

 

Can I return an item?

Yes, absolutely. You're welcome to request a return within 30 days of receiving your order — no complicated process, no hoops to jump through. To qualify for a refund, the item simply needs to be:

  • Unused
  • In its original condition
  • Returned with all original packaging, tags, and accessories intact

For the full step-by-step process, visit our Returns & Refunds Policy.

 

Which payment methods do you accept?

We currently accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

Every transaction is processed securely through trusted, industry-standard payment providers, so your details stay protected from the moment you check out.

 

Is it safe to order from EMBESS?

Yes, completely. Keeping your information safe is something we take seriously, not just something we say. Our website uses SSL encryption to protect your data end-to-end, and all payments run through secure, trusted payment gateways. We never store your full payment information on our systems, so there's nothing sitting around for anyone to access later.

 

Can I track my order?

Yes, easily. The moment your order is dispatched, you'll receive a confirmation email with your tracking number included, so you can follow your parcel's journey from our hands to your door.

 

How can I contact customer support?

Whether you've got a question before placing an order or need help with one already on its way, our team is genuinely happy to help.

Email: contact@embess.com
Phone: +447882760665